Boud Services Terms and Conditions
Terms and Conditions
Information about Boud Services
1: Who We Are
2: Our VAT Registration
3: Contacting Us
4: Complaints / Alternative Dispute Resolution
General Terms and Conditions of Sale
5: In-Centre Service and MOT Bookings
6: Mobile Bookings
7: Cancellation of Work for Drive–In Customers
8: Storage Charges
9: Payment
10: Removed Parts
11: Removed Wheels
12: Exchanges
13: Refunds
14: Updates
Website Terms of Use
15: Point of Legal Contract Creation
16: Use of Website Content
17: Links to Third Party Websites
18: Liability Disclaimer
19: Trademarks
20: Governing Law and Jurisdiction
21: Relationship of Parties and Third Party Rights
22: Severance
23: Entire Agreement
24: Pricing
25: Quotations and Additional Work
26: Locale
27: Approved Partner Sites
28: Disclaimer: Selection of the Correct Tyres for your Vehicle
29: Cancellation/movement of online bookings and purchases
Data Protection
Data Protection - General
Customer Surveys / Other Goods and Services
Your Data Protection Rights
Unsubscribing
Privacy and Cookie Policy
Privacy and Cookie Policy
Version
Information about Tucka trading LTD T/A Boud Services
1. Who We Are
You are contracting with Boud services T/A Tucka trading Limited, a company registered in England with Company Registration Number 07349419. The Registered Office is 1 Tadworth close Tadworth Surrey KT205RX References to “Boud services”, “Potenza tuning”, “Tucka trading limited” “we”, “our” and “us” throughout the Terms and Conditions refer to this Company.
2. Our VAT Registration
Our UK VAT Registration Number is GB 18901 9381.
3. Contacting Us
Email at Boudservices@yahoo.co.uk;
Telephone Customer Service on 01737 211397
Write to us at our Head Office: 1 Tadworth close Tadworth Surrey KT205RX
To reach Boud services you can call 07904 432 836 (mobile call charges may apply).
4. Complaints / Alternative Dispute Resolution
In the event that you are not satisfied with the goods or service you have received from us, or if you wish to contact the Company regarding any other matter, please contact our Customer Service Department using the contact details provided in the “Contacting Us” section of these Terms and Conditions.
If, having contacted our Customer Service Department, you are still dis-satisfied with the goods or service received from us, the Company does participate in an Alternative Dispute Resolution Scheme, as described in the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Please ask our Customer Services Department for details. General Terms and Conditions of Sale
5. In-Centre Service & MOT Bookings
Specific times may be booked for MOTs. If you have selected a specific time, please be punctual or our ability to offer the MOT that day may be impacted. If you have booked either a morning or afternoon MOT please observe the following:
For morning MOT tests, your vehicle should be with us by 9am. For afternoon MOT tests, your vehicle should be with us by 1pm. Unless the vehicle is being collected, if this is the case please have access to the vehicle for the agreed time as missed appointments may carry a charge.
For Servicing, your vehicle should be with us by 9am Unless the vehicle is being collected, if this is the case please have access to the vehicle for the agreed time as missed appointments may carry a charge.
6. Mobile Bookings diagnostics, remapping etc
We will do our best to ensure that our mobile unit arrives with you during the agreed time period and to complete the work within the estimated time given to you, however, the time of the booking shall not form a contractual term. We will inform you as soon as reasonably practicable of any delays or complications.
Prompt access to the vehicle will be expected, missed appointments may incur a charge.
Boud services will not be liable for any economic losses arising in any manner whatsoever out of any delays to, or complications with, the fulfillment of an Order, provided that nothing in these terms limits or excludes Boud services liability for death or personal injury caused by its proven negligence.
7. Cancellation of Work for Drive–In Customers
You have the right to cancel at any time before the instructed work has commenced.
There will be no charge provided no costs have been incurred. Where costs have been incurred you will only pay for the work completed or the cost incurred. Payment for costs incurred will be required prior to the removal of the vehicle. Deposits will be refunded only if no costs have been incurred.
8. Storage Charges
Under normal conditions, no storage charges will be applied, however, storage charges will be payable to Boud services in relation to any abandoned vehicles or vehicles not collected from Boud services for a period of 30 days following completion of the work undertaken by Boud services on such vehicle.
Removal will after 30 days be sought, any costs incurred will be transferred to the customer.
9. Payment
Face to face payment
For drive-in customers or for additional work undertaken for online customers, payment in full is required on completion of the work and prior to the removal of the vehicle.
If payment is not received within 14 days small claims court action may be taken.
10. Removed Parts
With the exception of Warranty and Service Exchange Parts, removed parts will be disposed by Boud services. Disposal will be in accordance with current environmental regulations and legislative requirements. A fee may be charged for this service.
11. Removed Wheels
Wheels which are removed from your vehicle and refitted must be checked after the first 100 miles of driving, Boud services accepts no liability for checking after leaving our premises
12. Exchanges
Subject to your statutory rights (which shall not be affected by this provision), once fitted to your vehicle a tyre, wheel or any other part cannot be exchanged.
13. Refunds
Subject to your statutory rights (which shall not be affected by this provision), it is not possible to offer refunds after purchase for any parts that have been used on your car. If you believe that a part or software we have fitted is faulty, we will offer you the option of purchasing a replacement while the original part is sent to the manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be refunded. We do however offer extensive guarantees on our work and parts (see separate section).
Diagnostics of parts is never guaranteed, diagnostics checks and reports are always only a pointer towards any specific issue, we will not be held responsible for replacing any parts in error according to diagnostics tests.
14. Updates
Boud services reserves the right to add, remove or amend the terms and conditions contained in this site without prior notice.
Website Terms of Use
15. Point of Legal Contract Creation
Online Purchases
When you place an order via the website to purchase services from, or to have goods fitted by, Boud services, this constitutes an “offer”.
Boud services will send you an e-mail or text confirming receipt of your order and containing the details of it (the “Order Confirmation”). This constitutes the “acceptance”, irrespective of whether any payment that has been taken previously by Boud services.
In the event that Boud services does not accept your offer and/or does not issue an Order Confirmation to you, Boud services shall make a full refund of any payments made by you as part of the ordering process.
These terms are the only terms upon which Boud services will contract with you for the purchase of its services through its website, They shall govern the contract to the entire exclusion of all other terms or conditions.
Boud services retains the right to refuse to accept your order solely at its discretion. If there is concern that there is an attempt to place an order dishonestly, fraudulently, by impersonating someone else or by attempting to use payment details which have been stolen, we will make additional checks and if appropriate involve external authorities.
16. Use of Website Content
The contents of this website (including without limitation all website design, text graphics, the selection and arrangement thereof and all software compilations, source code, software and other material) are the copyright of Boud services or its technology providers/ contributors. You may view this website and print or download any part(s) of it for personal, non-commercial purposes only. You must not modify, copy, publish, transmit, display, perform, distribute, reproduce, license, create derivative works from, transfer or sell any information or other content, goods or services obtained from this website without Boud services’s prior written consent.
17. Links to Third Party Websites
This website may contain links to websites operated by third parties other than Boud services. Such links are provided for your reference only. Boud services does not control such websites, and is not responsible for the contents of these websites. Boud services inclusion of links to any such websites does not imply any endorsement of the material on such websites. Any use of that site by you or any arrangements entered into by you with the owners of those websites is at your own risk.
18. Liability Disclaimer
All content provided on this website is for information purposes only and does not in any manner create a legal contract express or implied between Boud services and you except only when agreed by Boud services in relation to an order of goods and/ or services made by you through this website which is accepted by Boud services.
Without limiting the foregoing, the information, software, goods, and services published on this website may include inaccuracies or typographical errors. Changes are periodically made to the information herein. Boud services and/or its respective suppliers may make improvements and/or changes in this website at any time. Boud services and/or its respective suppliers make no representations about the suitability of the information, software, goods and services contained on this website for any purpose. All information, software, goods, services and materials including text, graphics and are provided "as is" without warranty of any kind. To the extent permitted by law, Boud services and/or its respective suppliers hereby disclaim all warranties and conditions with regard to such information, software, goods and services, including all implied warranties and conditions of fitness for a particular purpose, title and non-infringement. , Boud services does not warrant that the information available via this site is accurate, complete or current.
In no event shall Boud services and/or its suppliers be liable for any of the following losses or damage (whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any direct, indirect, punitive, incidental, special exemplary or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, for any information, obtained through this website, or otherwise arising out of the use of this website or any services offered by the company, whether based on contract, tort, strict liability or otherwise provided that none of the foregoing and/ or nothing in these terms limits or excludes Boud services liability for death or personal injury caused by its proven negligence.
You warrant to Boud services that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. It is always recommended for you to run anti-virus program on all material downloaded from the internet.
19. Trademarks
All trademarks, service marks, and trade names that appear on this website are proprietary to Boud services (GB) Limited, its Group companies, or other respective owners. Trademarks should not be copied without the prior written permission of Boud services.
20. Governing Law and Jurisdiction
These terms are governed by and shall by interpreted in accordance with the laws of England and Wales. You hereby consent to the exclusive jurisdiction and venue of courts in England and Wales in all disputes arising out of or relating to the use of this website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions.
21. Relationship of Parties and Third Party Rights
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Boud services as a result of the use of this website. Only you and Boud services shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of the terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
22. Severance
If any part of these terms are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms shall continue in effect.
23. Entire Agreement
These terms are the only terms upon which Boud services is prepared to deal with a purchaser through this website and they shall govern the contract arising from any order made through this website that is accepted by Boud services to the entire exclusion of all other terms or conditions.
These terms constitute the entire agreement between the user and Boud services with respect to the use of this website and they supersede all prior communications and proposals. 24. Pricing
Offers are for retail customers only.
All pricing on this website is in pounds sterling and is inclusive of UK Value Added Tax. Unless explicitly stated, the cost of fitting any parts purchased is laid out in the estimate. Verbal or written, The price of the goods and/ or services shall be the price specified by Boud services in the Order Confirmation issued to you.
Our website contains a large number of goods and services and it is always possible that, despite our best efforts, some of the goods and/ or services listed on this website are incorrectly priced. We verify the prices included in your order to us as part of our processing procedures so that, where goods and/ or services are incorrectly priced we may, at our discretion, either contact you for your instructions in relation to your order or reject your order and notify you of such rejection.
Boud services reserves the right, before the relevant contract is formed in accordance with these terms and conditions, to change the price of the goods. 25. Quotations and Additional Work
All quotations are valid for 7 days from the date of issue, unless they include a specific promotional offer which has an earlier expiry date. The expiry date of promotional offers will be clearly marked.
All quotations are subject to change depending on further, unforeseen wear damage as strip downs commence, in case of extra work being needed further quotations will be given upon request verbally or written.
Once work has started you will be informed immediately of any additional work identified. A new printed quotation will be produced on request and work will only be carried out with your agreement verbal or written. 26. Locale
Transactions may only to be made through this website by residents of, and/or individuals, located in the United Kingdom.
All services ordered or booked on this website are either carried out at our premises or by one of our mobile fitting vehicles at the location agreed by Kwik Fit in our Order Confirmation. Mobile fittings may not be available in some locations. 27. Approved Partner Sites
Boud services may offer its customers using this website the choice of booking a visit into a non-Boud sevices branded partner centre. We do this to add to the geographical coverage of our offering. In the event that we do offer the choice of booking a visit to a non-Boud services branded partner centre: the contract concluded through this website as a result of you choosing to book a visit into a non-Boud services branded partner centre will always be between you and Boud services and any contact, or in the unlikely event of a complaint, should be directed to Boud services as shown on this website; and these terms and conditions will fully apply to all such contracts.
28. Disclaimer: Selection of the Correct parts for your Vehicle
The fitting ofparts to your vehicle will be subject to a visual inspection of your vehicle and tyres prior to the work starting to confirm that you / we have selected the correct parts for your vehicle.
Boud services undertakes reasonable steps to ensure the accuracy of the information on this website but due to the range and complexity of parts fitted to vehicles during manufacture and in the aftermarket, we cannot guarantee the accuracy of this information and the results of the said applications on this website. Boud services accepts no responsibility for, and excludes all liability for, any losses suffered as a result of any applications on this website that are used by you to select the parts for your vehicle (using either the vehicle registration plate or the vehicle type) or by failing to provide the correct information for your vehicle.
29. Cancellation / Movement of Online Bookings and Purchases
Appointments can be rescheduled to an alternative date (subject to availability) provided one clear working day is allowed between rescheduling and the original appointment (e.g. appointments for Thursday can be rescheduled up to midnight on Tuesday).
You have the right to cancel any online purchase or booking of services without charge by giving written notice prior to the day of service, unless Boud services has, with your consent, commenced the performance of the services and incurred cost.
When you have paid in advance for any services from Boud services and you do not attend the scheduled appointment without making an appropriate cancellation or alternative arrangement with Boud services, Boud services shall be entitled to retain fifty percent (50%) of the relevant advance payment and Kwik Fit shall refund to you the remaining fifty percent (50%) of such advance payment. Guarantees
30. General Guarantee Conditions
The guarantees apply from the date of original purchase.
Guarantees are not transferable and only apply to the person who made the original purchase.
Please ensure you retain your invoice, as proof of purchase is necessary before work can be carried out under the guarantees.
All parts originally purchased at Boud services are covered by these guarantees, however, parts failing as a result of criminal or malicious damage, fire, theft or where the parts have been used for motorsport, hire vehicles or taxis are excluded.
If work is required to be carried out other than by Boud services, approval must be obtained in advance from Boud services Customer Service. The guarantee may be invalidated when parts are repaired by a garage or individual other than by Boud services. Boud services is not responsible for any part removed from the vehicle or adjusted by any person other than Boud services.
These guarantees do not cover any defect caused by reasonable wear, tear or corrosion, or any costs incurred through loss of use. Manufacturer’s conditions of sale apply to all goods sold.
Labour is guaranteed for 6 months from original purchase, fitment.
These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.
All Boud services guarantees are in addition to your statutory rights.
31. Batteries
Certain makes and models of Batteries are sold with a 3-year Unlimited Mileage Guarantee; check invoice for details.
Before any work can be carried out under guarantee, Boud services will conduct a full inspection of your charging system. This guarantee will not be offered and will not subsequently apply if you do not authorise the fitting of all additional parts considered necessary for replacement to restore your battery system to its proper working condition.
Company vehicles, hire vehicles, taxis and vehicles for commercial purposes or motorsports are not covered.
32. Brakes
No liability will be accepted for worn, seized, calipers discs pads or any other component which may cause an issue. Company vehicles, hire vehicles, taxis and vehicles for commercial purposes or motorsports are not covered by our warranty.
33. Exhausts
All exhausts and catalytic converters sold by Boud services come with a 1-year unlimited mileage guarantee. They may need to be returned to the manufacturers for inspection. It may also be necessary for customers to have their engine management system and associated components checked to ensure that they are in good working order. Note – Chromed or ‘Chromed effect’ parts can sometimes suffer a natural surface deterioration. This is not covered under this guarantee.
34. Service Components and Other Mechanical Parts
Service components and any other mechanical parts, including starters and alternators, are guaranteed for 12 months or 10,000 miles, whichever occurs first.
35. How to Claim Under Your Guarantee
Take your vehicle or part to Boud services together with your guarantee, your original receipt and any other paperwork provided to you. Please be sure to keep your original paperwork safe as a failure to produce this could impact on your ability to claim.
Data Protection
36. Data Protection - General
Boud services is conscious that you trust us with your private information which is necessary to process your order. Other than where stated within these Terms and Conditions and with our chosen payment card service provider, you have our assurance that your information will not be shared with other organisations outside the Boud services Group, unless those organisations are working on behalf of Boud services or we are compelled to do so by law.
37. Your Data Protection Rights
Individuals may obtain details of their own data which is held and/ or processed by Boud services. For details of how to obtain such details, for which a charge will be made, please contact Customer Service.
38. Privacy and Cookie Policy
Boud services takes your privacy seriously and understands that privacy concerns are extremely important to our customers. We would like to assure you that we are committed to protecting your personal privacy and for that reason Kwik Fit has created this Privacy Policy. We shall always process your personal information in accordance with the law.
39. Unsolicited E-mail
If you believe you have received unsolicited commercial email please forward the email you received in its entirety to Boudservices@yahoo.co.uk
40. What This Privacy Policy Covers
This Policy covers how Boud services treats personal information that it collects and receives, including information related to your use of Boud services goods and services. Personal information is information you provide about yourself that is personally identifiable like your name, address, email address, or phone number and that is not otherwise publicly available. This Policy does not apply to the practices or the content of websites of companies that Boud services links to or does not own or control (see Section 3).
Use of Cookies
Cookies are small text files that are placed on your computer by websites when you visit them. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the owners of the site.
The cookies we use are essential for parts of the site to operate, in particular our quotation system. You may delete and block all cookies from our sites, but parts of the site will not function correctly. If you choose to turn cookies on, remember to sign off when you finish using a shared computer.
All our cookies have a life that spans only the length of your session with our website, sometimes shorter, in particular if you are using one of our booking engines. If you close your browser and leave our site all cookies expire with the exception of the cookie named “Your Cookie Settings” which has a life span of 365 days and necessary to store your cookie settings for this site.
44. Cookie Categories
The cookies used on this website have been categorised using best practice. A list of all the cookies categories used on this website can be found at www.kwik-fit.com/cookies.asp and is set out in the list below.
Strictly Necessary
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Functional
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Performance
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works.
Targeting
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Additional Cookie Categories
Third Party
When you visit a site you may notice some cookies that aren't related to that site. If you go on to a web page that contains external content, for example from Google Maps, you may be sent cookies from these websites. The original site does not control the setting of these cookies, so it is suggested you check the third-party websites for more information about their cookies and how to manage them.
Flash Cookies
Adobe Flash Player used for videos uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.
If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please note that if you disable Flash cookies for a site you will be unable to access certain types of content on the site, such as videos.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
42. Online Payment Security
Boud services treats the security of your personal and payment details with paramount importance. We provide protection in a number of ways:
Boud services does not store your payment card information on our servers, nor do any Boud services personnel have access to your card information.
43. Acceptance of Our Privacy Policy Terms
By using this site and providing us with your information, you agree to the Boud services Privacy Policy. If you do not agree to this Policy, please do not use our site or our services. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. Please check this page frequently for changes. Your continued use of the Boud services site means you accept those changes. You can e-mail us with any further questions you may have.